Last updated: November 5, 2026

These terms are for the businesses that subscribe to TradeKernel, made by Headlong Forge. The terms for a business's own customers who get its texts are on that business's own page.

Your responsibilities

• You are responsible for the accuracy of the phone numbers, business information, and message content you provide.
• You are responsible for complying with applicable laws regarding communication with your customers, including consent and opt-out requirements. Before you text a customer about a job, that customer must have given you their number and agreed to texts about the job; the app asks you to confirm this and records your confirmation.
• You agree not to use this service to send unsolicited, deceptive, promotional, or unlawful messages.

No promotional texts

TradeKernel is for texts about a customer's own job. It is never to be used to send promotions, advertising, coupons, special offers, or any marketing message, even to your own customers and even if a customer asks to receive them. If we learn that your account is being used that way, we may suspend or remove your account and release your number without notice or refund, and we may report the misuse to the carriers.

Free trial

New businesses may try TradeKernel free for 14 days without entering a card. Texting is turned off during the trial. Texting is set up only after you add a card and your number is registered with the carriers. If you add a card during your trial, you are not charged until day 15, and you can remove the card from Settings before then. If you do not add a card by day 15, your account is paused and becomes read-only, and you can download your data. A business that lets its trial lapse is not eligible for another free trial.

Service availability

We rely on third-party infrastructure (Twilio, Cloudflare, Stripe) to deliver this service. While we work to keep the service reliable, we cannot guarantee uninterrupted availability, and we are not liable for outages or delays caused by these third-party providers.

Cancellation

You may cancel at any time from Settings, using Cancel my plan. Cancelling stops future charges. Your service continues until the end of the billing period you have already paid for. When that period ends, your account becomes read-only, your dedicated phone number and messaging registration are released, and your rate lock ends. We email you a link to download your data when you cancel and again when the period ends. Your data export is always free. We may delete your data 90 days after your account ends.

Pricing and rate lock

Your monthly rate is locked at the price in effect on your signup date, for as long as your subscription remains continuously active. This rate does not increase due to future pricing changes, as long as service is not interrupted.

Reactivation

If you cancel and later choose to return, reactivation is treated as a new signup at the then-current monthly rate, not your previous locked-in rate. Because your phone number and messaging registration are released when your plan ends, a returning customer pays a one-time, non-refundable restoration fee of $99 with their first payment. It covers setting your number and registration up again and the time your account was held read-only. Registering your number with the carriers again can take time. If your plan has ended twice, we may decline to restart it or to provide further service. In every case, we will never withhold your data: you can always download it, including while your account is read-only and after we decline a restart.

Refund window

If you change your mind, you may take a full refund of your most recent monthly charge within 48 hours of that charge, using the Request a refund button in Settings, or by emailing thegypsy@headlongforge.com. A refund ends your plan immediately: your account becomes read-only and your phone number and messaging registration are released, so the restoration fee described under Reactivation applies if you return. Each business may take one refund. The restoration fee is not refundable. Refund requests made after 48 hours are not eligible, and we do not give partial refunds for unused time in a billing period. If you cancel after the 48 hours, you keep your service until the period ends.

By subscribing, you accept these terms as a condition of continued service. Questions? thegypsy@headlongforge.com.