This specific messaging program is operated by Tucson Remodel Pro, LLC, doing business as Tucson Handyman Pro, using the Headlong Forge missed-call text-back platform. We built this the same way we build everything else — plainly, and without hiding what we do with your information.
SMS / text messaging programs
Tucson Handyman Pro operates two separate automated SMS programs: a missed-call auto-reply, and a review-request message sent after completed jobs. Each has its own separate consent process, described below.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We also do not share mobile opt-in data or phone numbers collected through either SMS program with affiliates for their marketing or promotional purposes. Mobile numbers are used solely to send the specific automated message each program is built to send, and for nothing else.
Missed-call auto-reply
When a call to Tucson Handyman Pro's business phone number is not answered, the call is not delayed or interrupted by any message; it rings through normally. After the call ends unanswered, an automated text message is sent to the caller asking them to reply "Y" to receive a confirmation text. Only callers who reply "Y" receive Tucson Handyman Pro's actual follow-up message; no further messages are sent to callers who do not reply. Message frequency: up to 2 messages per missed call (1 initial request, 1 confirmation upon a "Y" reply).
Review-request messages
After Tucson Handyman Pro completes a job, the customer's invoice includes an unchecked opt-in checkbox for a single review-request text message. Only customers who actively check this box are sent a review-request text after their job is marked complete.
What we collect
- Your business's contact and billing information (name, phone number, email, business address) provided at signup.
- Your email address, used to send you alerts when a customer submits a quote request or private feedback, and account notices. Alert emails are sent through Cloudflare.
- If you use more than one texting tool, your business's Employer Identification Number (EIN), used only to register your business with messaging carriers.
- Call metadata for your business's phone number: the caller's phone number, the time of the call, and whether the call was answered.
- Whether an automatic text reply was sent, and to which caller.
- Whether a customer opted in to the review-request program via the invoice checkbox, and whether a review-request text was sent.
- If you use Quote & Lead Capture, what your customers submit through your form (name, phone number or email, what they need, and optional photos, up to five), kept so you can follow up. We link a customer's calls, quote requests and jobs to one record so you can see them together.
We do not record or store the contents of phone calls. We do not collect information about your customers beyond what's needed to operate these services, as listed above.
How we use it
Call and text data is used solely to operate the missed-call text-back and review-request services for your business — logging missed calls, logging review-request opt-ins, and sending the automatic messages you've configured. Your billing information is used to process payment for the service.
What we don't do
- We do not sell, rent, or share your data or your customers' phone numbers with third parties for marketing purposes.
- We do not use your customers' phone numbers for anything beyond the specific automated messages you've configured.
Your data, your access
You can request a complete export of your account's call and message history at any time, delivered as a CSV file. If you cancel your subscription, your full history is automatically delivered to you, and your account is archived rather than deleted — this protects both of us in case records are ever needed for a billing dispute, audit, or legal request.
Third-party services
This service uses Twilio to handle calls and text messages, and Cloudflare to run the underlying software and store data. Both are established infrastructure providers bound by their own privacy and security obligations.
Contact
Questions about this policy or your data? Reach out to thegypsy@headlongforge.com.