The business operating this service
This specific messaging program is operated by Tucson Remodel Pro, LLC, doing business as Tucson Handyman Pro, using the Headlong Forge missed-call text-back platform. Two automated SMS programs are covered by these terms: a missed-call auto-reply, and a review-request message sent after completed jobs.
The missed-call auto-reply service
When a call to Tucson Handyman Pro's business phone number is not answered, the call is not delayed or interrupted by any message — it rings through normally, exactly as if this service didn't exist. After the call ends unanswered, an automated text message is sent to the caller asking them to reply "Y" to receive a confirmation text. Only callers who reply "Y" receive Tucson Handyman Pro's actual follow-up message; no further messages are sent to callers who do not reply.
How a caller ends up receiving a missed-call text
A caller receives the initial opt-in request text only because they directly called Tucson Handyman Pro's publicly listed phone number and the call was not answered. This first text discloses that message and data rates may apply, includes instructions to reply STOP to opt out or HELP for help, and links to these Terms and our Privacy Policy. Replying "Y" to this first text is the caller's affirmative consent to receive one follow-up confirmation text. Message frequency: up to 2 messages per missed call (1 initial request, 1 confirmation upon a "Y" reply). Message and data rates may apply. Recipients may reply STOP at any time to opt out, or HELP for assistance.
The review-request service
After Tucson Handyman Pro completes a job, the customer's invoice (presented in person or emailed as a PDF) includes an unchecked opt-in checkbox: "Yes, text me a link to leave a review after this job. (One text, from Tucson Handyman Pro. Msg & data rates may apply. Reply STOP anytime to opt out.)" Only customers who actively check this box are sent a single review-request text message after their job is marked complete. This is a separate program from the missed-call auto-reply described above, with its own separate opt-in.
Your responsibilities
- You are responsible for the accuracy of the phone numbers, business information, and message content you provide.
- You are responsible for complying with applicable laws regarding communication with your customers, including consent and opt-out requirements.
- You agree not to use this service to send unsolicited, deceptive, or unlawful messages.
Messages to you, the business owner
By subscribing, you agree that we may send you service messages by text and email: alerts when a customer submits a quote request or private feedback, account and billing notices, and setup or support messages. Alert emails come from alerts@tradekernel.pro and cannot receive replies; write to thegypsy@headlongforge.com for help. Alert texts to you are sent from your business's own number. These are not marketing messages. You may ask us to stop alerts by text or email at any time, and doing so may limit how quickly you learn about new leads.
Service availability
We rely on third-party infrastructure (Twilio, Cloudflare) to deliver this service. While we work to keep the service reliable, we cannot guarantee uninterrupted availability, and we are not liable for outages or delays caused by these third-party providers.
Billing
There is no setup fee. When you sign up, we save your card but do not charge it. Setup normally takes 4 to 5 business days, and carrier approval of your business texting usually takes 1 to 2 weeks more. It can take longer if something on your side needs to be sorted out, such as business or EIN details. Your first charge is made on the day your service is set up and working. On a monthly plan, that charge is your first month, and each month after is billed on the same day of the month. An annual plan is paid in full on that day and covers twelve months of service: you pay for ten months and receive twelve. Your twelve months run from the day your service is set up and working, and your first renewal is scheduled one year from that day.
Texting registration and EINs
Carriers require every business to be registered before it can send text messages, and we handle that registration for you under your business's identity. A business with an EIN is registered as a standard business. A business without an EIN is registered as a sole proprietor, and carrier rules limit what a sole proprietor can register. If you later add a tool that sends its own texts, we will tell you before you buy whether those limits apply to you.
Cancellation
You may cancel your subscription at any time. Upon cancellation, your dedicated phone number and messaging compliance registration are released, and your rate lock (see Pricing below) ends. If you are on an annual plan, cancelling stops future renewals, and your service continues through the end of the year you have paid for.
Pricing & rate lock
Your monthly or annual rate is locked at the price in effect on your signup date, for as long as your subscription remains continuously active. This rate does not increase due to future pricing changes, as long as service is not interrupted.
Reactivation
If you cancel and later choose to return, reactivation is treated as a new signup: your rate will be the then-current rate, not your previous locked-in rate, and a reactivation fee may apply to cover re-registering your phone number and texting registration with the carriers. We will tell you the amount before you are charged.
Refund window
If you change your mind, you may request a full refund within 48 hours of any charge, monthly or annual. Refund requests made after 48 hours are not eligible, and the billing cycle proceeds as normal — but you're always free to cancel going forward at any time.
This 48-hour window is separate from setup. If we are unable to get your service set up and working, you may cancel and owe nothing, and if you have already been charged you may request a full refund of what you paid.
By subscribing, you acknowledge and accept these terms as a condition of continued service. See our Privacy Policy for how we handle your data.
Contact
Questions about these terms or your account? Reach out to thegypsy@headlongforge.com.