Is this just an answering service?+
No. An answering service means a stranger in a call center reading off a script, half-guessing what your business does. This is automatic — the message sounds like you, and no stranger ever talks to your customer. You still make the real call back yourself, on your terms.
Does it work after hours?+
Yes. It texts back any call that rings out unanswered, at any hour: evenings, weekends, holidays. Once they reply, the caller can tell you what they need on your lead page right then, and you see it when you wake up. The one exception is voicemail: if your phone sends unanswered calls straight to voicemail, the call counts as answered. We'll check that with you at setup.
Why do callers have to reply Y?+
That's how our texting is registered with the carriers. The first text asks permission, and your full message only goes to callers who say yes. The reply takes a second, and it means everyone who receives your message and link asked for it. Callers can reply STOP at any time.
Will this replace me talking to my customers?+
Not even close. It buys you time, it doesn't replace you. You still call or text them back — just when you're actually free, and already knowing what they need.
Do I need a website?+
No. Your lead page is hosted for you by the next business day after you sign up. Text the link to someone, put it in your Google listing, your bio, a business card. If you do have a site, link to your page from it, or point part of your own domain at it so it matches your branding.
Do I need a new phone number?+
We set you up with a number that handles this, and your existing number can still ring through to it. You don't have to reprint anything unless you want to. We'll walk you through whichever setup makes sense.
How fast does the text go out?+
About 20 seconds after the call rings out — fast enough that the customer's still deciding what to do next. When someone submits your lead page, you get your text and email within seconds.
Can customers tell it's automated?+
The message is short and honest — it says you missed their call and tells them how to reach you. People aren't offended by that. They're offended by never hearing back at all.
Can I change what the text says?+
Yes — it's your message. Send us an email and we'll have it changed within one business day.
Can customers attach photos?+
Yes, up to five per request. It's optional, but it does a lot of work. A photo of the leaking fitting or the rotted fence post can tell you whether it's a quick fix or a full day before you ever pick up the phone.
When am I charged?+
Your lead page is ready the next business day. We save your card when you sign up but don't charge it. Carriers have to approve your texting campaign before texting can switch on, which usually takes 1 to 2 weeks. You're charged once they approve it, and that's when billing begins: $39 on a monthly plan, or $390 on an annual plan. If you change your mind, you can request a full refund within 48 hours of any charge.
Is there an annual option?+
Yes — $390/year. You pay for 10 months and get 12, which saves you $78 compared to paying monthly. Your rate locks in for as long as you stay active. You can pick it in the pricing section above.
Is there a contract or a lock-in?+
No. Cancel whenever you want — monthly or annual. No long-term agreements disguised as a "special rate."
What happens to my information if I cancel?+
You get every bit of your own call and lead history handed back in a simple file, no charge, no waiting, no arguing with support. It's your data. It stays yours.
Are you reselling my leads to anyone?+
NEVER. These are people who found you specifically — your number, your listing, your name. Nobody else ever sees them.
How is this different from those "guaranteed leads" outfits?+
Those companies sell you traffic — often the exact same traffic they're selling your competitor down the street. This isn't traffic. It protects the customers who are already trying to reach you from slipping away while you're busy doing the job you're actually good at.
I'm not techy at all — is this a headache?+
If you can read a text message, you can use this. Just a simple dashboard on your phone you check at your convenience. No IT to learn. It runs quietly and does its job.
